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Accountabilities:
- Ensure clear communication of service expectations and paths to adoption.
- Champion improvements based on Voice-of-Customer (VoC) feedback.
- Facilitate collaboration among delivery teams, cybersecurity, and finance.
Requirements:
- 10+ years of experience in enterprise IT service management or related field.
- Proven track record in leading cross-functional programs at a federal level.
- Hands-on experience with VoC programs and stakeholder communications.
Jobgether
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.