Job Description
About the Role:
- Support all aspects of the customer lifecycle, from onboarding to business reviews.
- Requires strong attention to detail and follow-through.
- Ideal candidate has project management skills and customer success expertise.
What You’ll Do:
- Coordinate with internal teams to ensure project requirements are met.
- Analyze customer engagement and platform usage to identify readiness gaps.
- Prioritize and drive timely resolution of customer inquiries.
Basic Qualifications:
- 2-4 years of experience in Customer Success, partnership management, and/or project management
- Experience navigating relationships with complex organizations with multiple levels of stakeholders and complex business processes
- Experience analyzing data, trends, and client information to identify product or service growth opportunities
About Ethos
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.