Ethos

Lead initiatives that drive continuous improvement across our support organization as the Customer Experience Quality Assurance Manager. This role oversees the Quality Assurance, Training, and Complaints Management functions, ensuring our teams are equipped to deliver consistent, high-quality customer service. You will develop and scale processes that enhance performance, lead and support cross-functional teams, and ensure every complaint is handled with care, investigated for root causes, and transformed into actionable insights.

Take the lead on identifying, evaluating and executing on opportunities to drive growth and/or operational excellence. Evaluate M&A opportunities, investigate strategic opportunities, design and conduct qualitative and quantitative research and analyses, and presenting findings to leadership. End to end ownership for high priority cross functional strategic projects, from ideation through to implementation and tracking. Drive the entire M&A process including inorganic strategies, market scans, target valuation, due diligence, and deal negotiations.

We're looking for a creative and detail-oriented Video Editor to join our growing creative team; you will be responsible for collaborating, conceptualizing and editing a wide range of video content using UGC, influencer content, and stock footage that will be leveraged on acquisition marketing channels, working closely with our creative and marketing teams to craft innovative, high-converting assets optimized for platforms like Meta, TikTok, and more.

As part of the Finance & Strategy Team, you will play a major role in defining the company’s financial plan, provide financial and operational decision support to cross-functional partners, and perform market research to help inform the company’s strategy & product roadmap. This role will have high visibility across the executive team and will require you to solve the most complex, interesting challenges of a rapidly-scaling startup.