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Cross-functional Team Leadership
About the Role:
- Lead end-to-end delivery of NowNext CRM projects.
- Develop and maintain project plans.
- Primary point of contact for customers.
Qualifications:
- 5+ years of project management experience delivering enterprise SaaS or CRM.
- Strong understanding of CRM and industry workflows.
- Experience with ServiceNow, Salesforce, Pega, Microsoft Dynamics, Oracle CX, or SAP CX.
Certification Requirements:
- ServiceNow Certified System Administrator (CSA) required within 90 days of hire.
- Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months.
- A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year.
ServiceNow
ServiceNow enhances workflows with AI-enhanced technology for over 8,100 customers, including 85% of the Fortune 500®. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.