As the Regional Health & Safety Coordinator for LATAM, you will play a key role in implementing Twilio’s global Health and Safety strategy across the region. Reporting to the Director of Safety and Security Services, you’ll ensure that all LATAM offices and remote environments operate safely, comply with local regulations, and align with Twilio’s global standards. This role combines strategic leadership and hands-on execution to strengthen safety culture and standardize processes.
Job listings
The Genesys Cloud CX Change Manager will drive user adoption, communication, and organizational readiness for transformation initiatives across a large, multi-client environment, ensuring smooth transitions. This role involves partnering with business, technical, and training teams to prepare users for new tools, processes, and ways of working, ensuring the long-term success and stability of implemented solutions.
The Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations, managing customer response activities and ensuring timely communication with customers. As the primary administrator of the Call Center database, this role owns the maintenance, performance, and troubleshooting of platforms and proactively identifies and resolves system issues, implements improvements, and ensures data integrity. This role also participates in initiatives focused on quality assurance and training.