Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs
Provide product usage guidance and best practices to customers
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. They are a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
Lead and support Customer Support Agents during live interactions.
Coach agents on communication, judgment, and case handling.
Monitor live ticket queues and ensure timely responses.
Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.
Lead the resolution of complex, recurring, or high-priority L1 incidents.
Perform initial Root Cause Analysis for recurring or critical issues.
Meet and maintain Service Level Objectives for response and resolution times.
Coderoad is a software development company that provides end-to-end software development services. They offer opportunities to work on exciting, real-world projects in a supportive environment, including staff augmentation and dedicated IT teams.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Provide exceptional assistance to incoming tickets according to SLAs and KPIs.
Troubleshoot technical and product-related issues across multiple platforms.
Maintain a high standard of communication and investigation quality.
POWR is a leading website plugin platform used by hundreds of thousands of businesses worldwide. Our apps provide merchants with customizable, easy-to-use solutions to help them grow their businesses online. We focus on solving real problems, helping users succeed, and actively contributing to retention, reviews, and revenue growth.
Manage the Founder’s email inbox, flag urgent items, and draft responses.
Track weekly hours for manufacturing and shipping teams using Rippling.
Consolidate customer support tickets to identify trends and improvement areas.
They are a rapidly growing pet treat manufacturer specializing in high-quality, chemical-free dog and cat treats. As the company grows, they are looking for a high-level operational partner who can help organize the “chaos” of a fast-moving environment and act as the connective tissue between leadership, operations, and production teams.
Own day-to-day operations supporting revenue and client acquisition teams
Partner closely with sales leadership to ensure alignment between strategy and execution
Design, document, and continuously improve outbound workflows, playbooks, and handoff processes
Our client is a growing B2B services organization. They are looking to hire a Commercial Operations Manager to own and optimize the execution of their outbound and revenue-supporting operations.
Assist customers with remote vehicle pickup, documentation, and issue management.
Coordinate services, repairs, and vendor communications for vehicle maintenance.
Conduct follow-ups, manage payments, and support vehicle logistics.
DriveWhip leases/rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Run a consistent QA cadence, executing regular sampling and scoring across CX interactions.
Own CX knowledge and documentation, maintaining a clear, trusted single source of truth.
Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends.
Grüns believes that foundational nutrition should be simple and convenient for everyone. They're dedicated to bringing comprehensive and real nutrition through gummies with 60 nutrient-dense and whole-food ingredients. The company values autonomy, growth, and community, fostering a culture of independent leaders who care deeply about each other.
Support and advise customers on software inquiries via multiple channels.
Liaise with various teams to ensure seamless communication and problem-solving.
Independently handle support tickets from start to finish.
Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.
Assign leads to the right partner agents or teams.
Neighborhoods.com is dedicated to making a real difference in people’s home-buying journey. They foster a collaborative remote environment where employees thrive by providing exceptional customer support.
Master the Whippy platform, including AI agents, automations, integrations, and analytics.
Act as the primary point of contact and trusted advisor for your accounts.
Translate business requirements into scalable system and workflow designs.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Manage end-to-end operations for 1+ marketing campaigns, from planning through delivery.
Create and maintain process flowcharts, SOPs, and knowledge-base documentation.
Coordinate across teams while keeping communication lines open and clear.
They are looking for a highly organized, detail-driven Junior Campaign Manager to be the operational backbone of their global marketing campaigns. They value curiosity from employees and want them to dig into problems until they fully understand them and deliver results that exceed expectations.
Handle customer communication via email and text messaging.
Coordinate and update schedules, assigning field teams to jobs.
Track operational information and maintain clean, accurate records.
Inside Out matches people with roles that fit their skills, career goals, and lifestyle. They provide guidance and support at every step of the hiring process to help people take the next step in their remote career.
Provide outstanding customer service through phone and email, promptly addressing inquiries and resolving issues.
Serve as a primary point of contact for Spanish-speaking clients, ensuring their needs are met with empathy and efficiency.
Collaborate with cross-functional teams to quickly solve customer challenges and document client interactions thoroughly for future reference.
Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.
Lead and grow a high-performing customer support team.
Ensure targets for service levels and customer satisfaction are met.
Foster a high-trust culture with clear ownership and accountability.
Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.
Handle order entry and resolution with precision and professionalism.
Provide accurate product and order information, and resolve issues.
Manage time effectively and prioritize tasks strategically.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.