Remote Markets Agent

Responsibilities:

• Assist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platforms
• Guide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickup
• Update internal systems accurately with customer, vehicle, and service information

Qualifications:

• Ability to work remotely and independently with minimal supervision, while the agent will join a daily meet session for support and daily Q&A
• Availability to perform outbound calls and ongoing customer follow-ups during assigned working hours
• Reliable internet connection, computer, headset, and phone access suitable for VoIP or cloud-based systems

Performance Expectations:

• Consistently manage outbound calls and customer follow-ups within assigned working hours
• Maintain professional, empathetic, and solution-oriented communication with customers, vendors, and service providers
• Accurately document all interactions, cases, and outcomes in Slack threads, CRM and ticketing systems