Prepared is on a mission to ensure every emergency gets the perfect response—and that includes our customers. As a Support Specialist on the night shift, you’ll be on the front lines of technical support, helping public safety professionals resolve issues quickly and confidently. This is a remote position with late shift hours aligned to your U.S. time zone.
As an Engagement Specialist at Zócalo Health, you will connect with members ensuring they receive access to necessary care and services. This role involves outreach, intake scheduling, form support, community events, and partner engagement. The ideal candidate is bilingual in English and Spanish, detail-oriented, and passionate about improving lives.
As a Trust & Care Coordinator, you’ll own Tier 2 customer escalations with empathy, accuracy, and follow‑through. You’ll investigate issues, coordinate with cross‑functional partners, and ensure customers feel genuinely cared for while we restore trust and keep quality high across our services.
Whippy is seeking a Customer Support Specialist to provide world-class support and ensure customer success by mastering the Whippy platform. Responsibilities include addressing client issues via various channels, conducting data migrations, coordinating with communication platform providers, training users, and contributing to product enhancement through client interaction feedback and documentation.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively, aiming to resolve issues proactively.
As a Specialty Care Member Engagement Associate, you will serve as a key member of our support team, focused on making proactive outreach calls to individuals who may benefit from Specialty Care support. This position emphasizes high-quality, empathetic communication to help members understand their care options and encourage connection to services.