Provide support to employer, student, and career services users as a Support Specialist Contractor. You will work with the Support Team to provide efficient and effective support and improve the customer experience. You will resolve questions, bugs, feedback, and general inquiries via email and phone, utilizing troubleshooting tools and internal documentation, while maintaining response times and quality of customer support.
Job listings
Provide exceptional support for our key recruitment platforms, OmegaRecruit and ICS. Work directly with our admins to troubleshoot issues, provide product guidance, and ensure smooth use of our software, especially during high-demand recruitment seasons. This position offers a unique mix of standard support hours and high-intensity seasonal support periods.
Assisting customers by transferring calls and providing first-level support via email and chat. Addressing inquiries, troubleshooting problems, and guiding users. Maintaining a professional attitude and documenting information. Collaborating with colleagues, tracking interactions, and preparing information for auditing. Updating knowledge bases, converting feedback, escalating unresolved issues, and communicating technical information.
Plays a vital role in our team, providing exceptional patient care and support through telephone and electronic communication. Encompasses both inbound and outbound interactions, requiring a proactive approach to patient engagement, appointment coordination, and follow-up. The ideal candidate will possess excellent communication skills, keen attention to detail, and a strong commitment to assisting others.
This role partners with the support team, spearheading escalations, owning support documentation, handling overflow call volume, training, mentoring, and Slack consulting. This crucial role ensures PAR has a bridge between helpdesk offshore vendors, L2 Support, and both internal and external stakeholders. The shift is 9 AM - 7:30 PM EST, Sunday - Wednesday.
Help bridge the gap between prospective patients and the care they need in this flexible, part-time remote role. Primarily, you'll respond to incoming SMS inquiries and assist with light phone consultations when necessary. Instead of a traditional call center job, youโll use a personalized, tech-enabled approach to understand patientsโ health goals, build trust, and guide them toward their next step.
Be a subject matter expert for assigned franchise/game. The position requires advanced knowledge of troubleshooting PCs, Sony, and Microsoft consoles. You will play test titles before release to help CS anticipate player concerns and provide feedback to QA. You will also create internal documentation for CS agents, Confluence and Knowledgebase articles. You will work on miscellaneous projects as assigned by Manager and also assist in generating training materials and customer facing documentation.
We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of WeMod while maintaining our high standards for trust and technical excellence.