Remote Customer service Jobs · Documentation

• Act as a client-facing advisor supporting a highly customized enterprise platform environment.

They are an enterprise client, and seek a Technical Customer Success Analyst to support implementations of a leading enterprise SaaS platform for high-profile customers. This is a long-term engagement with structured deliverables and exposure to complex, enterprise-scale environments.

• Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
• Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
• Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. They offer a magnificent work environment and take pride in creating a culture of employee engagement that translates into an exemplary patient experience.

• Serve as a customer’s go-to technical advisor, owning day-to-day project management and escalation.
• Act as the subject matter expert of the relationship and understand all facets of the partnership.
• Manage the overall project charter, collaborating with stakeholders to deliver world class solutions and experiences.

Branch empowers workers with financial freedom by helping companies accelerate payments and providing working Americans with accessible, free financial services. They're committed to building and delivering more inclusive, transparent, and frictionless financial products, valuing a diversity of opinions and working styles.

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team

Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.

• Makes outbound calls to educate prospective patients and schedule provider visits.
• Understands patient requirements and asks questions to gain trust and understanding.
• Acts on opportunities to provide value to the patient through information about Strive Health programming.

Strive Health is dedicated to transforming the kidney care system through early identification, engagement, and coordinated care. They aim to improve outcomes for people with kidney disease, integrating with local providers and utilizing predictive data to support patients' care journey.

• Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
• Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
• Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.

They are a customer-focused company. They value call handling and quality goals, and will review these periodically to meet exceeding objectives.

• Becoming an expert on the Laurel product.
• Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during core US business hours (9am–6pm ET).
• Owning strategic projects in Customer Support, including Help Center articles, internal documentation, and support operations initiatives.

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, they’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Their team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.