Become an expert in cutting-edge technology, DroneDeploy's drone flight and 3D data platform. Provide a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. Collaborate with Support folks and cross-functional teams to resolve customer issues and help improve DroneDeploy's products.

This role supports a geo-graphically dispersed, multi-disciplined technical team providing end-user help desk support services, requiring the ability to learn. Responsibilities include providing remote technical support to federal clients over 24x7 coverage, documenting problems, maintaining documentation, and participating in continuous improvement initiatives.

The Provider Systems Support Specialist provides systems and transactional support to healthcare providers via phone and email, serving as a key resource for inquiries related to the CareAffiliate and Availity systems, requiring strong problem-solving skills and customer support.

The Care Advocate team will be the primary point of contact for a specific caseload of clients across the country who engage with Lyra seeking high-quality outpatient mental healthcare. This role focuses on ensuring that clients receive assistance navigating their care options and are quickly connected to one of our outstanding Lyra network providers.

Join our team as a Van Support Specialist! This role will maintain the operational efficiency of our mobile grooming fleet by ensuring data accuracy in Fleetio and providing first-level technical support for van-related issues. Be the first point of contact for pet stylists experiencing van issues, offering clear and efficient solutions.

Troubleshoot technical issues and provide actionable recommendations and solutions via chat, email, phone, and screen sharing to customer challenges. Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage. Maintain expertise in 10DLC and stay up-to-date on company products and services.

As the first point of contact for inbound conversations, you'll assist customers and escalate tickets to subject matter experts when needed, ensuring a great customer journey. You'll own the support queue, aiming for one-touch resolution in a fast-paced environment. This role involves providing first-level support via email and chat, triaging inquiries, and documenting interactions while adhering to SLAs and company security practices.

As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences. You will serve as the primary point of contact for members, assisting them in navigating Cleo's services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with Cleo's members.

Technical service understanding, account creation and maintenance, customer escalation, and non-technical customer inquiries within established guidelines and policies. Review and identify areas of improvement to streamline non-technical customer service operation processes. Meets required customer service support metrics. Operational support of cross teams includes setting up and maintaining new and existing customer datasets and services.