Remote Customer service Jobs · Documentation

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.

We are seeking a skilled Tier 2 Support Specialist to provide advanced technical support to end users and ensure smooth day-to-day IT operations; you will handle escalated support requests, perform hands-on troubleshooting, and contribute to continuous service improvement in a remote role.

Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for customer needs and priorities. Handle operational requests and proactively drive improvements in our processes and internal workflows.

We are seeking a highly skilled and proactive Senior Product Support Specialist to join our Product Support team; as a Senior Product Support Specialist, you will be a primary point of contact for complex customer inquiries, providing expert-level support, in-depth triaging, and effective resolution. You will be a key contributor focused on the success, retention, and expansion of our customer base.

Be the front-line of customer requests, debug, report, and sometimes fix bugs and regressions. Advocate for customer needs to the greater Resend team, iterate internal workflows to improve our resolution speed and efficacy. Proactively build relationships and identify potential papercuts for customers and create documentation that answers customer questions or showcases solutions.

Be the front-line of customer requests. Debug, report, and sometimes fix bugs and regressions. Advocate for customer needs to the greater Resend team. Iterate internal workflows to improve our resolution speed and efficacy. Proactively build relationships and identify potential papercuts for customers. Create documentation that answers customer questions or showcases solutions.

Our client is seeking a Technical Support Specialist to join their expanding remote support team, where you will provide first-level technical assistance to customers worldwide. You’ll troubleshoot mechanical and technical issues, guide customers through repairs, and ensure every interaction reflects the company´s high service standards. The ideal candidate is technically inclined, patient, detail-oriented, and thrives in a problem-solving environment.

Handle service contract, account access, license issues, and non-technical customer inquiries. Review and improve non-technical customer service processes. Meet customer service support metrics. Interface with various SonicWall teams to resolve customer issues. Ensure comprehensive issue documentation, screen incoming calls, and assist with ticket creation. Verify entitlement and route customers to technical support. Identify and resolve cloud service issues.