Drive clients’ implementation and integration of Fathom’s cutting-edge technology into the nation’s largest health systems, physician groups, and billing companies as well as convert high-profile clients into Fathom advocates and references. Integral to building Fathom’s client success programs, enterprise-level growth strategy and cross-functional initiatives.

The Service Quality Improvement Specialist transforms data into actionable insights to enhance the member experience, quality of care, and service excellence. This role helps leaders understand member feedback, assess operational performance, and identify opportunities for scalable improvements, thriving in a fast-paced environment.