Serve as primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and continuity of care.
Collaborate with clinical providers, technical support, and internal teams to resolve complex issues.
Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.
Assist with reimbursement processes and manage coverage-related requests.
Coordinate case documentation, follow-up activities, and resolve routine issues.
Maintain accurate records and support process improvement initiatives.
This position is listed on behalf of a partner company that manages applications and next steps. They focus on improving patient access to essential therapies, and the role offers a purpose-driven healthcare environment with opportunities for professional growth.
Facilitate live onboarding meetings via Zoom for incoming psychologists and therapists.
Serve as a key point of contact for providers from offer letter acceptance through first client sessions.
Monitor provider pre-onboarding tasks and support a neurodivergent-affirming experience.
Prosper Health delivers specialized mental health services for autistic and neurodivergent adults. The company has hundreds of employees, thousands of active clients, and a high-ownership, mission-driven culture.
Lead and mentor the Service Delivery team in all Tier 1 and 2 consulting initiatives, providing product education and subject matter expertise on healthcare payment methodologies and operations.
Manage escalated client issues by acting as a liaison between clients and internal support teams to ensure accurate problem resolution.
Develop and maintain capabilities and tools, conduct scoping sessions, and collaborate with cross-functional teams to enhance client outcomes.
HealthEdge is a healthcare technology company specializing in payment integrity and claims adjudication software. The company prides itself on a collaborative, user-driven culture with a focus on impact over ego.
Manage operational alignment, performance consulting, and issue resolution for assigned client accounts.
Translate complex operational data into clear insights, recommendations, and action-oriented narratives for clients.
Partner with internal teams to drive alignment across the client lifecycle, escalating to the Client Alignment Director as needed.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform. The company is a multi-year recipient of the Top Workplaces award, recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and has been on the Inc. 5000 list for eleven consecutive years.
Serve as the main point of contact for providers, resolving escalated issues and maintaining positive relationships.
Manage internal projects to improve provider experience, including education on best practices and policies.
Use data analysis and tools like Excel and Salesforce to investigate issues and reduce provider abrasion.
Clover Health provides high-quality, affordable healthcare plans for America's seniors by leveraging data and technology through the Clover Assistant. The company is a mission-driven, remote-first organization with a focus on diversity and inclusion, employing a team of passionate professionals.