The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.
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The Account Specialist serves as a liaison between internal teams and clients, ensuring seamless day-to-day operations and delivery of outstanding service. This role combines client service, operational coordination, and data-driven decision-making. The specialist handles a high volume of member-level requests, resolves service issues, and ensures timely communication while supporting Account Managers and cross-functional partners.
As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. Guide clients to achieving their goals, helping them get the most from our platform. Lead business reviews, support campaign strategies, and share helpful insights.