Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Drive customer adoption and product value realization through deep client relationships and solution expertise.
Orchestrate solution design, onboarding, training, and continuous optimization to align with client goals.
Leverage AI and data analytics to optimize workflows, mitigate churn risks, and influence product roadmap.
Emplifi is an Autonomous CX platform that unifies social marketing, commerce, and customer care for over 20,000 brands worldwide. The company fosters an agile, open-minded culture with high trust and flexibility, and offers opportunities for professional growth.
Design and implement strategies to embed community at every stage of the ALX talent journey, collaborating with cross-functional teams.
Own the ALX virtual community platform (eHub) and manage newsletters and communications to drive member engagement.
Track metrics and report on community engagement, member satisfaction, and program impact to stakeholders.
ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing world-class tech skills training and career acceleration programs. Since 2021, we have impacted over 205k learners and employ a high-performing, impact-driven team grounded in data and fueled by solutions.