Drive operational improvement for customers through products during implementation and post-implementation. Manage customer implementations by taking ownership of accounts after a sales close, ensuring correct product configuration through workflow design, training, and adoption services. Monitor customer operations, ensuring product functionality and adoption, strategizing for continued ROI.

The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio ensuring a positive customer journey and satisfaction, managing contractual entitlements related to the assigned client portfolio.