Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Lead all post-sales execution functions including delivery, client success, and support.
Establish financial and governance frameworks to improve cash flow, EBITDA, and client retention.
Drive operational scalability and enterprise maturity through process infrastructure and data-driven decisions.
Attain Talent is a recruiting firm that connects skilled professionals with client companies. They are committed to fair compensation and inclusive hiring practices.
Lead the AMER operational vision, roadmap, and priorities, ensuring alignment with global operations and regional business goals.
Architect and implement standardized processes across creative, marketing, media, and technology workflows to improve consistency, efficiency, and delivery quality.
Build models for balancing work across the US and LATAM, ensuring efficient use of specialized talent and nearshore resources.
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster, operating at the intersection of technology and marketing. With over 4,000 specialists, we are a 50|50 tech and marketing firm that is partner-led and first to move, fostering an inclusive workplace where everyone has an equal opportunity to thrive.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Drive operational execution by managing cross-functional projects and improving business processes.
Translate founder priorities into actionable plans and build scalable systems.
Serve as the central point of coordination across departments to ensure accountability and progress.
They are a fast-growing eCommerce business operating multiple consumer brands, including an Amazon-first home décor brand and a medical products brand. With ambitious growth plans, they offer a fast-paced, execution-focused culture.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Partner with Technical Success leaders to manage business operations cadences and track priorities.
Develop and maintain KPIs, dashboards, and performance reports that translate data into actionable insights.
Identify and implement AI and automation opportunities to improve operational workflows and scalability.
Jobgether is a job platform that uses AI-powered matching to connect candidates with employers. The company fosters an inclusive workplace focused on collaboration, belonging, accountability, and equal opportunity.
Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.
Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.
Ensure clients receive a consistent operational experience from onboarding through daily service.
Collaborate with Account Management, Care, Logistics, Growth, Product, and on-site teams to launch new clients and enhance operations.
Recruit, onboard, train, and coach Client Operations Associates to build a strong team culture.
Sharebite is a food ordering platform for companies to feed employees, donating a meal for every order placed to combat food insecurity. They have donated over 15 million meals and are recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own the day-to-day operational success of enterprise client programs, building trusted relationships and coordinating across teams.
Lead worker onboarding lifecycle operations, worker classification compliance, and operational escalations from identification through resolution.
Produce recurring dashboards and operational reporting, improving systems and processes to scale the platform.
GreenLight.ai builds infrastructure for modern independent work, helping global enterprises compliantly engage, classify, onboard, and pay contingent workers in over 130 countries. We are a scale-up with a strong foundation, working with innovative organizations, and seeking builders who enjoy solving problems and taking ownership.
Lead the development of business operations and performance management systems.
Partner with senior leadership to improve forecasting, resource planning, and profitability.
Establish KPIs, dashboards, and operating rhythms to drive accountability and growth.
PSG is a pharmacy intelligence company that helps clients navigate drug management challenges, saving billions annually through technology and advocacy. They are part of EPIC, which has over 4,000 employees nationwide and fosters a collaborative, inclusive culture.
Own engagement access setup and governance, ensuring every new engagement has full system access before kickoff.
Coordinate cross-service-line operations and recruiting, keeping hiring moving against committed timelines.
Build and maintain SOPs, process documentation, and handoff workflows that survive without you in the room.
Cloud Accountant Staffing provides financial backbone services for ambitious consumer brands, combining strategy consulting rigor with Big Four precision. It is a fast-growing firm with a culture of ownership, continuous learning, and innovation.