Similar Jobs
See allManager, Customer Success Operations
AlphaSense
US
SaaS Metrics
Project Management
Cross-functional Collaboration
Senior Analyst, Customer Success Operations
AlphaSense
United States
Salesforce
Gainsight
Clari
New Director, Customer Success
Cardata
Canada
Customer Success
Leadership
Account Management
Manager, Customer Success
Jobgether
US
Customer Success
Account Management
Salesforce
Director, Customer Success Operations
Tekmetric
US
Data Analytics
Salesforce
Enablement
About the Role:
- This role owns the operationalization of strategic customer projects and shapes tools and processes for Customer Success scalability.
- Acts as senior escalation point for operational issues and manages a Senior Analyst.
About the Team:
- The Revenue Operations team drives productivity and efficiency for customer-facing teams.
- A dynamic team of self-starters passionate about operations in a fast-paced environment.
What You'll Do:
- Define operating model, cadence, and governance for strategic projects.
- Set strategic framework for core CS metrics and own QBR process.
- Manage cross-functional stakeholder collaboration and data integrity.
Who You Are:
- 8+ years in Revenue organization with people management experience.
- Strong project manager with ability to translate SaaS metrics to strategic narratives.
- Excellent communication and cross-functional relationship building.
AlphaSense
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.