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What You'll Own:
- Build and lead a CS Operations team, starting with an Enablement Manager and a Data Analyst.
- Own metrics and reporting for the onboarding org, surfacing actionable insights.
- Drive adoption of the CS tech stack (Vitally, Salesforce, Gong) and build scalable processes.
What We're Looking For:
- 6+ years in customer success operations or revenue operations in B2B SaaS.
- 3+ years managing or leading teams with strong analytical and systems thinking skills.
- Clear communicator comfortable presenting to leadership and writing SOPs.
Why You'll Love Working With Us:
- Comprehensive health coverage including Medical, Dental, Vision, and mental health support.
- 401(k) with 100% employer match up to 6% and generous paid time off.
- Paid parental leave and wellness allowance to support your life outside work.
Tekmetric
Tekmetric is an all-in-one cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.