Director, Customer Success
Benefits
Unlimited PTO
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Role Overview:
- Leadership role for customer success strategy in a growing SaaS environment.
- Oversee Customer Success, Implementation, and CS Operations teams.
Key Responsibilities:
- Lead, coach, and develop teams; build scalable processes and metrics.
- Drive adoption, retention, and value realization; support strategic accounts.
Requirements:
- 8+ years SaaS customer success experience; 4+ years leading teams.
- Strong ops knowledge, data analysis, and cross-functional collaboration.
Benefits:
- Fully remote with flexible hours and unlimited time off.
- Medical, dental, health spending account, wellness allowance, EAP, and professional development.
Partner Company
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.