Senior Customer Success Manager

Accountabilities:

• Own the post-sale customer journey for a portfolio of enterprise accounts.
• Manage renewals, identify expansion opportunities, and proactively address risks.
• Use AI-assisted tools to streamline operations and improve customer engagement.

Requirements:

• 5+ years of SaaS Customer Success or Account Management experience.
• Ability to translate product features into measurable business outcomes.
• Experience with customer success platforms like Gainsight is a plus.

Benefits:

• Remote-first environment with flexibility to work from anywhere in eligible locations.
• Comprehensive health, dental, and vision benefits.
• Unlimited vacation policy and training reimbursement.