Similar Jobs
See allCustomer Success Manager
GC AI
US
Customer Success
B2B SaaS
Presentation
Manager, Startup Customer Success
Partner Company
US
Customer Success
SaaS
Leadership
Manager, Customer Success
Everway
US
Customer Success
SaaS
Team Leadership
Enterprise Customer Success Manager
Avive Solutions, Inc.
US
Customer Success
SaaS
Account Management
Senior Customer Success Manager
ClickTime
US
Customer Success
Account Management
B2B SaaS
The Role:
- Act as a trusted advisor to Sales, Marketing, and Operations leaders.
- Manage a $5M+ book of business across accounts.
- Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
Responsibilities:
- Build and execute strategic success plans with clear business objectives and ROI metrics.
- Identify key adoption milestones and ensure seamless integration into customer workflows.
- Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption.
Requirements:
- 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company.
- Deep understanding of Sales, Marketing, and Revenue Operations workflows.
- Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus.
Why Backstory:
- Backed by top investors including ICONIQ Capital, Andreessen Horowitz, and Lightspeed Venture Partners.
- Recognized by Gartner, Forrester, Inc. 5000, Y Combinator Top Companies, and Forbes AI 50.
- Regular employees may be eligible for commissions, equity, and benefits.
Backstory
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.