Manager, Customer Success
Remote regions
USBenefits
Unlimited PTO
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About the role:
- The Manager of Customer Success leads Everway's CS team to drive customer value, retention, and growth.
- Combines team leadership, operational management, and strategic customer engagement.
Main responsibilities:
- Lead CS projects and initiatives, managing team onboarding, training, and development.
- Standardise customer communications and success planning across segments.
- Monitor performance metrics like retention, adoption, and satisfaction.
Essential criteria:
- 5+ years of Customer Success or account management experience in SaaS.
- Strong analytical and organizational skills, using data to inform decisions.
- Experience developing customer lifecycle processes and engagement programs.
Everway
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.