Manager, Startup Customer Success

About the Role:

• This is an exciting leadership opportunity at the intersection of team development, operational excellence, and customer impact.
• Guide a team focused on helping startup customers achieve meaningful outcomes through onboarding and scalable success programs.
• Shape customer experience strategies and drive operational efficiency across the customer journey.

Key Responsibilities:

• Lead, mentor, and develop a team of Customer Success Managers with coaching and career development.
• Oversee onboarding, enablement, adoption, and retention initiatives for startup customers.
• Support operational excellence through quality assurance, process optimization, and continuous improvement.

What We Offer:

• Competitive salary package with equity participation.
• Remote-first work environment with flexibility across Canada.
• Unlimited paid time off, comprehensive health coverage, and a generous stock option plan.

Requirements:

• Proven experience managing Customer Success professionals in a SaaS environment.
• Strong understanding of the customer lifecycle and scalable success methodologies.
• Excellent leadership, coaching, and stakeholder management skills.