Manager, Customer Success

Responsibilities:

• Manage, coach, and develop a team of Customer Success Managers responsible for post-sales customer relationships.
• Provide regular performance feedback, coaching, and development to ensure consistent execution and team growth.
• Oversee and effectively leverage an offshore or shared resource to support operational efficiency.

Required Skills:

• 5-7+ years of experience in Customer Success, Account Management, or related customer-facing SaaS roles.
• 2+ years of experience managing Customer Success Managers or similar teams.
• Excellent communication, prioritization, and cross-functional stakeholder management skills.

Benefits:

• Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Exceptional paid leave for birth parents, non-birth parents, and caregivers.
• 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.