Manager of Client Success

About the Role:

• Oversee Customer Success Managers, managing both enterprise partnerships and scaled segments.
• Act as a bridge between personalized management and digital automation.
• Build a unified 'Account Health' framework that applies to every customer, regardless of size.

You Are:

• Understands the different needs of Enterprise leads vs. high-volume users and builds systems for both.
• Can coach a CSM through an executive presentation and optimize automated email sequences.
• Thrives in ambiguous environments, seeing messy data and processes as puzzles to solve.

You Have:

• 2+ years managing a Customer Success team (or 4+ years as a Senior/Lead CSM).
• Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments.
• Experience using data (CRM, BI tools, or Excel) to track health and predict churn.

We Offer:

• 100% remote work environment and flexible PTO with 15 days minimum.
• Medical, Dental and Vision insurance within 30 days.
• Generous Parental Leave, FSA and HSA options, and 401(k).