Define the Knowledge Management vision, strategy, and roadmap across internal and external content.
Lead and develop a team of Knowledge Managers while championing Knowledge-Centered Service (KCS) practices.
Co-own the AI Assistant's self-service experience and develop localization strategies for Help Center content.
A growing remote-first B2B SaaS company that builds customer-focused knowledge systems. The culture emphasizes collaboration, continuous learning, and leveraging AI for better self-service experiences.
Lead client services operations across background and occupational health screening, ensuring accuracy, timeliness, and compliance.
Oversee staffing, Zendesk queues, and uJET phone support to meet service KPIs and SLAs.
Manage strategic accounts, escalations, and cross-functional partnerships to drive client retention and experience.
The company provides background screening and drug and occupational health screening services to clients. It focuses on compliance, operational excellence, and building high-performing, client-focused teams in a remote environment.
Lead the new Intake pod owning every new client's first three months, from onboarding to campaign launch and handoff.
Take full ownership of client outcomes, team management, and campaign optimization to drive conversion.
Handle escalation calls with US clients, rebuild processes, and make fast decisions to ensure success.
Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews and a top-3 ranking by Clutch. We serve over 1,000 clients globally and maintain a remote-first culture focused on ownership and high performance.
Lead and mentor a team of Customer Success Managers and Customer Enablement Managers, fostering accountability and continuous development.
Drive customer retention, renewals, and account growth by developing strategies and forecasts and monitoring account health.
Build scalable Customer Success practices and collaborate cross-functionally with Sales, Product, Engineering, and Marketing to enhance customer experience.
Torsh Inc. is an education technology company that provides coaching and professional development products to improve educator effectiveness. They are a growing SaaS organization with a collaborative and mission-driven culture.
Lead and scale customer support for AI-powered wellness and HealthTech products.
Own strategy, team development, and performance metrics across all support channels.
Drive retention and satisfaction by turning support data into actionable insights.
The company creates AI-powered wellness and HealthTech products delivered through a subscription model. It operates as a fast-growing remote-first organization with a multinational team.
Lead customer value realization and program success for Coupa customers.
Manage, coach, and develop a team of Customer Value Managers.
Drive value-based conversations and coordinate with account executives on renewals.
Coupa provides a community-generated AI and total spend management platform for businesses large and small. The company fosters a collaborative culture driven by transparency, openness, and a shared commitment to excellence.
Own the end-to-end success strategy for a flagship customer, ensuring their objectives are translated into measurable outcomes.
Lead and develop two Technical Support Engineers, coordinating cross-functional teams to deliver a seamless customer experience.
Use data and insights from Gainsight CS to monitor customer health, drive value realization, and proactively address risks.
Magnet Forensics is a global leader in digital investigative software that helps acquire, analyze, and share evidence from computers, smartphones, tablets, and IoT devices. Serving thousands of customers worldwide, the company is expanding globally and fosters a culture of innovation, learning, and high integrity.
Craft and execute implementation strategy for Engine's largest new customer rollouts, driving adoption across the full product suite.
Collaborate with Sales and Account Management to deliver seamless contract-to-booking experiences and feed blockers to Product and Engineering.
Lead a team of Implementation Managers through live deployments, workload reviews, and scalable process building.
Engine is the AI-native platform for intelligent travel, providing proprietary technology and supply for modern business travel. It serves over 40,000 customers and nearly 2 million travelers, with a culture that rewards boldness, ownership, and high-caliber collaboration.
Build and lead the Customer Success team, owning support and leading Wildfire Response Specialists during active fire events.
Design 24/7 coverage, on-call rotation, and escalation paths to deliver fast, calm customer help at any hour.
Partner with Engineering, Field Service, and Product to resolve issues and turn customer feedback into product improvements.
Frontline builds wildfire defense systems combining exterior sprinklers and connected software to protect homes from ember ignition. Founded in 2017, the mission-driven company was named a TIME Best Invention 2025.