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About the Role:
- Lead the Customer Success team and Wildfire Response Specialists during active fires.
- Build 24/7 coverage, on-call rotation, and escalation paths for calm customer support.
Key Responsibilities:
- Hire, coach, and manage the team, fostering ownership and care.
- Own support SLAs and partner with Engineering and Product to improve outcomes.
Compensation & Benefits:
- Salary $90,000-$115,000 plus medical, dental, vision, 401(k), and flexible time off.
- Remote-first with work-from-home stipend and company-provided equipment.
Frontline Wildfire Defense
Frontline builds wildfire defense systems combining exterior sprinklers and connected software to protect homes from ember ignition. Founded in 2017, the mission-driven company was named a TIME Best Invention 2025.