Customer Support Team Lead - Overnight
Benefits
Unlimited PTO
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What You'll Do:
- Be obsessed with improving the Mudflap customer experience and driving industry-leading satisfaction.
- Respond quickly to agent questions, empowering them to resolve customer issues promptly.
- Track live shift metrics and address omnichannel ticket handling, wait times, and escalations.
What We're Looking For:
- 3+ years in a leadership or supervisory role directly managing customer support agents.
- 4+ years in remote customer support within fintech or tech startups.
- Strong written and verbal communication skills and a data-driven problem-solving mindset.
What We Offer:
- Competitive salary and equity in a high-growth startup.
- Multiple health benefit options and 401(k) matching.
- Responsible Time Off and opportunities for major career growth.
Mudflap
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.