Similar Jobs

See all

Customer Support Manager

Wishpond Technologies

Global

Customer Success Team Leadership CRM

Email Customer Support Team Lead

Jobgether

US

Customer Support Team Leadership Zendesk

Email Customer Support Team Lead

Unknown

Global

Team Leadership Customer Service Zendesk

Manager, Customer Care

Judi Health

US

Customer Service Team Leadership Healthcare

Manager, Product Support

Inspiren

US

Coaching Technical Support AI Tools

Role Overview:

  • Lead a Customer Support team across Phone, Email, Live Chat, and SMS.
  • Manage daily operations, escalations, and shift handoff with peer managers.

What You'll Do:

  • Coach and develop Support Specialists and senior Specialists.
  • Analyze KPIs and run AI-powered quality assurance.
  • Build workflows, SOPs, and routing logic.

Who You Are:

  • Experienced manager with 4+ years in support and 3+ years leading teams.
  • Comfortable with AI front-line support and cross-functional collaboration.
  • Strong in data analysis, communication, and escalation judgment.

Benefits:

  • Unlimited PTO and remote work across USA/Canada.
  • Health, dental, retirement match, learning, and home office stipends.

Wrapbook

Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.

Apply for This Position