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About the Role:
- Lead daily Customer Care operations and drive SLA achievement.
- Oversee Team Leaders and frontline teams for provider, member, and pharmacy calls.
Responsibilities:
- Hire, coach, and develop remote Customer Care Team Leaders and their teams.
- Analyze data and collaborate with Clinical Operations on escalations and prior authorizations.
Qualifications:
- 5+ years call center experience with 3+ years in PBM or healthcare management.
- Proficient in Office 365 and Salesforce CRM, with strong coaching skills.
Judi Health
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.