Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.
Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.
PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.
Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.
Lead and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals.
Drive customer service performance by monitoring metrics, identifying trends, and implementing improvement plans.
Resolve complex customer escalations while modeling exceptional service and professionalism.
Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning day-to-day credentialing operations.
Drive team performance by monitoring speed, quality, and efficiency metrics, ensuring SLAs are consistently met.
Coach, mentor, and train team members, conducting daily standups and weekly performance reviews.
CertifyOS builds the data infrastructure for modern healthcare, automating provider licensing, credentialing, and network monitoring. It is backed by leading investors and values authenticity, accountability, collaboration, results, and openness to feedback.
Manage patient engagement through telephonic outreach and enrollment while carrying your own monthly targets.
Lead and coach a small patient engagement team, building playbooks and scaling processes.
Coordinate with operations, clinical, and site leadership to align outreach priorities.
Atlas Oncology Partners provides oncology practices with staff, contracts, and tools to deliver whole-person, value-based care to cancer patients. The company is a startup that prioritizes collaboration and a tight-knit team culture.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
Monitor call volume, enrollment conversion, and productivity metrics, adjusting team focus to meet targets.
Conduct call audits and quality assurance reviews, giving direct feedback to ensure Cadence's enrollment standards.
Cadence is a clinical AI company automating the treatment of chronic disease. It partners with over 20 leading health systems and serves a population of more than 100,000 patients, recognized by TIME as a top healthtech company and LinkedIn as a top startup.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.
Lead a high-performing remote service team to drive exceptional customer outcomes and retention.
Coach and mentor 8-10 agents while using data to improve performance and operational efficiency.
Serve as a P&C insurance expert to ensure service quality, compliance, and cross-sell opportunities.
Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.
Own daily execution of the chase queue, monitoring retrieval rates and AID ownership across roughly one million annual chases.
Oversee AI-enabled voice agent performance and adjust workflows to improve retrieval yield while reducing provider abrasion.
Manage staffing models, capacity forecasts, and serve as the operational point of contact for the customer retrieval relationship.
Reveleer provides a unified platform for risk adjustment, quality improvement, clinical intelligence, and member management, helping health plans and provider organizations navigate value-based care. The company is trusted by over 80 customer organizations nationwide and combines regulatory expertise with human-in-the-loop AI to support documentation integrity and operational readiness.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.