Associate Lead, Customer Support Operations
Remote regions
UKBenefits
5w PTO
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Role Overview:
- Lead a team of 12-16 Incident Coordinators with coaching and development.
- Drive performance across productivity, quality, and customer experience metrics.
- Support daily service delivery and manage escalated customer matters.
What You'll Bring:
- Previous leadership experience in a fast-paced contact center.
- Strong people-management and communication skills.
- Working knowledge of Jira and contact center QA processes.
Why TransUnion:
- 26 days annual leave plus bank holidays and paid wellness days.
- Private healthcare and a generous contributory pension scheme.
- Inclusive flexible working culture with opportunities to grow.
TransUnion
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.