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YOUR RESPONSIBILITIES:
- Lead, coach, and develop a team of 12–14 licensed Customer Service Agents.
- Drive customer service performance by monitoring key metrics and implementing improvement plans.
- Resolve complex customer escalations while modeling exceptional service.
SUCCESS IN THIS ROLE:
- Your team consistently meets or exceeds customer service and operational performance goals.
- New hires are successfully onboarded and contributing quickly to team performance.
- Service improvements result in measurable gains in customer satisfaction.
HOW WE WORK:
- We are a remote-first company with a culture of high performance and low drama.
- We act like owners, accountable for achieving Kin's mission.
- We operate lean, reinvesting savings to deliver more to customers.
Kin
Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.