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About the Role:
- You will be an exceptional coach, providing constructive feedback and identifying root causes of performance issues.
- You maintain high standards and ensure the customer experience remains the focal point.
Day-to-Day Responsibilities:
- Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
- Provide frequent coaching based on QA feedback, metrics, and ticket observations, and handle escalations.
Experience Requirements:
- 2+ years of coaching experience with structured feedback and performance improvement.
- 2+ years of people management and customer support experience.
Clipboard
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.