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Position Overview:
- Lead day-to-day Contact Center operations and a motivated remote team.
- Exceed service levels and assist agents and customers.
- Manage projects, optimize costs, and maintain quality.
Key Responsibilities:
- Lead and motivate a team of customer service agents.
- Oversee operations and resolve complex customer issues.
- Implement training programs and analyze performance metrics.
- Assist in recruitment and onboarding of new team members.
What We're Looking For:
- Prior supervisory experience in a contact center environment.
- Strong leadership and communication skills.
- Customer-centric mindset and problem-solving abilities.
- Flexibility to work in a 24/7 environment.
Duluth Trading Company
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.