Oversee customer service teams to ensure high-quality support and operational efficiency.
Manage daily operations, including scheduling, performance monitoring, and escalation handling.
Drive continuous improvement and report on key performance metrics.
The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Oversee daily operations of Customer Service agents handling phone, email, and ticket-based support.
Coach, mentor, and develop agents through quality reviews and real-time guidance.
Resolve complex escalations and recommend process improvements to enhance customer satisfaction.
Catch Creation is a global eCommerce company that creates, grows, and manages online brands with exceptional products and experiences. The team operates fully remotely with a focus on creativity, data-driven strategy, and innovation.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service.
Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts.
Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Minted is a marketplace that empowers a thriving community of independent artists to sell and scale their work. They have reached over 75 million homes worldwide, employ 350+ full-time employees, and foster a culture of creativity and inclusion.
Lead a team of customer success professionals to ensure high-quality service delivery and client satisfaction.
Build and maintain strong relationships with customers, stakeholders, and internal teams to promote trust and long-term partnerships.
Develop and implement customer success strategies that improve satisfaction, retention, and service outcomes.
The company provides services focused on customer success and operational excellence. It is a remote-first organization that values collaboration and professional development.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Lead and support the customer service team while continuing to help customers by phone and email.
Coach teammates, assist with complex issues, and coordinate daily operations and workload.
Improve customer support processes and work with product and development teams.
CattleMax is the leading cattle management software in North America, trusted by ranchers since 1999. As a growing company, we have a small, passionate team that values helping fellow producers succeed.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Lead and support the Customer Service team while continuing to serve customers by phone and email.
Coach teammates, assist with complex issues, and coordinate daily team operations.
Improve customer support processes and work with Product and Development to enhance the customer experience.
CattleMax helps ranchers keep better records with software since 1999. The company is a close-knit team that values genuine care for customers and each other.
Lead client appointments via Zoom and phone to understand needs and provide guidance on benefits and coverage.
Coach and support team members to foster a collaborative remote culture while maintaining service quality.
Develop leadership skills through structured mentorship and training, with performance-based advancement opportunities.
The partner company provides professional guidance on benefits and coverage options. The remote team emphasizes mentorship, accountability, and professional growth.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Lead, coach, and mentor team members to achieve performance goals and operational objectives.
Manage daily operations including scheduling, workflows, and performance monitoring.
Collaborate with departments to improve processes and ensure service reliability.
This role supports court-related operations in a fast-paced legal services environment. The company is a growing organization with a collaborative remote team.
Lead and mentor a remote team of Customer Service and Technical Support Representatives.
Serve as the primary escalation point for complex customer issues, including SIM activations, number porting, and billing inquiries.
Monitor KPIs, conduct quality assurance, and implement process improvements to enhance team performance.
20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. The company offers competitive rates, weekly payments, and a supportive community for contractors.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.
Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.
Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.
Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.