Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
Ensure a first-class client experience through frequent contact with customers and build relationships with client decision makers.
Manage regional field operations, align local teams, and drive business growth across multiple states and clients.
Element Fleet Management is the largest publicly traded pure-play automotive fleet manager in the world, redefining the industry with a people-first, client-centric approach. The company operates in over 50 countries and fosters a culture of innovation, empowerment, and accountability.
Supervise daily revenue recovery team activities to ensure SLAs, quality, and performance goals are met.
Lead, coach, and mentor team members to strengthen capabilities and support professional growth.
Monitor operational metrics, prepare reports, and identify opportunities to reduce risk and improve processes.
The company provides healthcare revenue recovery and operational performance improvement services. It fosters a collaborative culture focused on innovation, inclusion, and employee development.
Manage and mentor the product support team through hiring, onboarding, and performance management.
Oversee daily operations including scheduling and capacity management to maintain SLAs.
Define and track KPIs to analyze support trends and drive operational improvements.
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure access to effective care. Founded in 2019, Equip is a fully virtual company with a diverse, passionate team, recognized by Time as one of the most influential companies of 2023.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor.
Complete KPI reporting for Brand Associates weekly and follow up on outstanding items.
Collaborate with the Supervisor on special projects, process enhancements, and system improvements.
Nabis is the #1 licensed cannabis wholesale platform, supplying $1B+ worth of cannabis products annually to retailers. Backed by Y Combinator and investors like DoorDash co-founder Stanley Tang, the company is rapidly expanding across the U.S. with a focus on innovation and technology.
Manage a team of 5-10 Special Projects Assistants, providing training, coaching, and daily oversight.
Monitor project progress and quality, ensuring timely completion and adherence to protocols.
Build and maintain Excel dashboards to track team productivity and case volume.
Keller Postman is a law firm representing clients in complex litigation, including class actions, mass torts, and arbitration proceedings. They emphasize high-stakes cases and are committed to innovation and exceptional results.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Lead daily operations of a remote service desk team, ensuring reliable technical support and service delivery.
Manage team performance, staffing, and development to meet SLAs and customer satisfaction goals.
Analyze operational data and drive continuous improvement to enhance user experience and efficiency.
The partner company is a technology-focused organization that provides customer success and support services. It operates with a remote, distributed team and emphasizes innovation, customer experience, and continuous improvement.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.
Oversee intraday management of scheduling and real-time workload to meet service level goals.
Develop the WFM team and collaborate with department managers on staffing and efficiency strategies.
Lead staffing reviews and balance workloads between weekly scheduling and daily operations.
Lumicera Health Services is an innovative specialty pharmacy focused on transparency and stewardship. They foster a creative and diverse work environment as part of Navitus.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Lead operational initiatives to enhance accessibility and efficiency for accommodated testing experiences.
Partner with product teams and stakeholders to operationalize new capabilities and workflows.
Analyze data and improve processes to ensure reliable delivery of digital assessments.
The company is focused on expanding access and improving educational outcomes through digital assessment experiences. It is a mission-driven organization with a supportive team environment and investment in professional development.
Lead daily operations of the Agency Service Center, ensuring service level agreements and quality standards are met.
Develop and coach supervisors and service professionals to build a high-performing team.
Drive operational excellence through continuous improvement, data-driven decisions, and cross-functional collaboration.
Horace Mann provides insurance and financial products to educators. They serve over 4,100 school districts nationwide, have over $12 billion in assets, and are publicly traded on the NYSE.
Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Oversee daily operations of the revenue recovery team to ensure accurate resolution of claims and reimbursement issues.
Monitor team performance, prepare reports for leadership, and collaborate with compliance, finance, and payer representatives.
Develop policies, provide training and mentorship, and lead initiatives to improve efficiency and reduce risk.
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They are a five-time winner of "Best in KLAS" and have been recognized as a Great Place to Work, with a culture rooted in collaboration, growth, and innovation.
Lead daily collections operations and supervise a team to achieve performance goals.
Optimize processes, ensure compliance, and collaborate with internal and external stakeholders.
Drive continuous improvement in billing, collections, and revenue cycle management.
The company is a healthcare-focused partner organization that manages revenue cycle operations. It fosters a supportive remote work culture with an emphasis on employee well-being and career growth.