Support workforce management setup, scheduling, analysis, and forecasting to meet service levels.
Conduct data validation, monitor volume demand in real time, and adjust staffing as needed.
Create agent schedules, prepare reports, and develop training materials for policies and procedures.
Lumicera Health Services is a specialty pharmacy that focuses on transparency and stewardship to optimize patient well-being. The company fosters a creative and diverse work environment.
Lead a team to ensure timely and high-quality workforce planning, scheduling, and forecasting across the contact center.
Oversee WFM system maintenance, technical issue resolution, and training on best practices.
Drive data-driven decisions through analytics, reporting, and performance trend identification.
Navitus is a pharmacy benefit manager (PBM) that aims to remove cost from the drug supply chain to make medications more affordable. The company fosters a diverse, creative, and growth-oriented environment for its team members.
Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints.
Assign resources to projects based on geography, availability, workload balance, and technical expertise.
Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company emphasizes a culture of curiosity, ownership, openness, and innovation.
Lead short-term scheduling for frontline teams, including shift planning and real-time adherence.
Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
Leverage AI and automation tools to maximize output quality and efficiency.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health using an AI-native platform. They reach more than 170 million people worldwide and foster an outcome-driven, AI-fluent culture.
Lead and manage the scheduling team to maximize authorized ABA therapy hours for each client.
Monitor workflows, analyze data, and optimize processes to hit target utilization rates.
Collaborate with clinicians, BCBAs, and families to close gaps between authorized and delivered hours.
Finni Health is a mission-driven behavioral health company focused on providing ABA therapy services to children and families. They are a fast-growing team scaling their operations to improve behavioral health care access in New Mexico.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.
Lead optimization execution by creating and managing schedules, executing intraday management, and monitoring KPIs.
Protect workforce sustainability by minimizing labor costs, ensuring adherence to budgets, and reducing burnout and attrition.
Anticipate business needs by developing accurate demand forecasts, building capacity models, and identifying staffing gaps.
We are a leading healthcare technology company specializing in payment integrity and subrogation solutions. We are building a fast-growing team that thrives in a startup environment, looking for curious, resourceful problem-solvers.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.