$66,515–$85,573/yr
Global
Unlimited PTO
- Design, evolve, and optimize the CX technology ecosystem to ensure platforms are scalable, reliable, secure, and data-informed.
- Own vendor relationships, cost management, and the strategy for the long-term evolution of CX platforms like case management and messaging systems.
- Partner with CX, Operations, Product, and Engineering to translate business requirements into technical solutions and enable reliable CX metrics and insights.