The Senior CX Workforce Management Manager will architect and transform Alma's Customer Experience workforce planning capabilities by designing and implementing a comprehensive WFM program that meets current operational needs and positions their CX organization for long-term scalability and excellence.

As the Growth & Operations Lead, you’ll play a pivotal role in scaling Dojo Tutor by leading complex, high-impact projects across Marketing and Operations. You will launch and optimize new organic growth channels, improve operational efficiency, and drive significant top-line growth. This is a strategic and hands-on role.

We are looking for a Technical Operations Manager to drive the development of tools and processes that enhance collaboration across our product, sales, and engineering teams. In this role, you will be responsible for designing and implementing internal tooling, identifying and resolving technical challenges, and streamlining workflows to improve efficiency and scalability.

As the Senior Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization, ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger.

The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives. You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.

Manage and inspire a team of frontline support representatives, fostering a positive and collaborative environment. Provide regular coaching and performance reviews to ensure continuous improvement using the GROW coaching framework. Track key performance indicators (KPIs) for individual and team performance and develop action plans to achieve and exceed KPI targets. Identify opportunities to streamline support processes and improve efficiency.

Scale the team that supports business operations for the Hims & Hers platform. Lead, grow, and inspire a team tasked with delivering key operational initiatives that improve the customer experience. Determine and uncover opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both customers & providers.

Manage and coordinate Program managers in the Specialists team, providing strategic guidance and overseeing the progress of renewals projects. Work with internal and external cross-functional teams to develop efficient strategies and tactics and produce results in a timely manner. Decide on suitable strategies and objectives for every project.

Shape strategy and drive growth at Zensurance as a Business Operations Manager. Collaborate with executives, execute projects, own reporting including dashboards and sales performance tracking, and tackle challenges through insightful analysis. Report to the COO and connect the business model and forecasts, ensuring goals are achieved; analytical skills are essential.