Own the multi‑year Member Care staffing strategy across channels and roles.
Oversee the management of BPO relationships and ensure BPO partners are trained.
Lead, coach, and develop a high‑performing team of individual contributors and people-managers.
Included Health is a healthcare company that delivers virtual care and navigation. They are on a mission to raise the standard of healthcare for everyone and break down barriers to provide high-quality care for every person in every community.
Lead the modernization of the provider refund ecosystem and design the future state of the refund processing engine.
Act as a hands-on operator, deploying tools like AI, automation, and data platforms to hit recovery outcomes.
Define and own the "Source of Truth" for program health, ensuring recoupment targets are met and leakage is eliminated.
Devoted Health aims to improve the well-being of older Americans. They combine compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, Devoted Health serves members across the United States.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.
Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.
Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.
Fullscript is a health technology company that helps people get better by providing a platform for practitioners to access products and deliver care. They have over 125,000 practitioners and 10 million patients, building tools that make care smarter and more human.
Drive execution and shape priorities across GiveDirectly.
Lead analytics and decision support.
Improve systems, processes, and operating rhythms.
GiveDirectly delivers cash directly to people living in poverty. They have given over $1B to 2+ million people across 15 countries and has been recognized as one of Time100’s Most Influential Companies of 2026.
Own end-to-end post-sales analytics, building reporting infrastructure for churn, retention, and service adoption to provide real-time answers.
Close the book-to-live gap by designing implementation tracking and handoff frameworks that eliminate blind spots between teams.
Build a repeatable GMV growth framework with segmentation and cohort analysis to inform data-driven go-to-market decisions.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices, providing them with the tools and support to succeed without burnout. It has grown from an idea to a global, remote-first team supporting over 700 practices nationwide, fostering a culture where everyone acts as an owner and moves with speed and care.
Support the end-to-end design and evolution of Provider Operations workflows to standardize work across the Provider Growth organization.
Define and lead high-impact, cross-functional initiatives, setting direction and aligning stakeholders to ensure scalable implementation.
Partner cross-functionally to translate operational needs into scalable system and tooling improvements, acting as a bridge between frontline workflows and technical solutions.
Blink Health builds products to make prescriptions accessible and affordable, specifically through its BlinkRx and Quick Save platforms that streamline the prescription supply chain. It is a fast-growing, highly collaborative team of builders and operators focused on innovation in the healthcare technology space.
Own the global web roadmap for Genesys.com, aligning priorities to business goals and customer experience strategy.
Lead end-to-end web product management and operations from intake through ongoing optimization.
Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences.
Genesys transforms the customer experience landscape using empathy and AI-driven innovation. The company operates globally, emphasizing cross-functional collaboration and opportunities for leadership impact within enterprise initiatives.