Reporting to the VP, Managed Services Operations, the Director of Managed Services oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and loss statements, governance and reviews, vendor management, and escalation management. The position manages department-level deadlines and deliverables.
Evaluate both internal and external requests and manage project requests from external partners. The specialist will manage operation requests and perform project management on implementation for successful requests. They will optimize structure/process to better manage and execute requests and build up risk control systems, while also participating in ad-hoc events.
We are seeking a dynamic Director of User Operations to lead user-centric operations for our global digital asset platform. This pivotal leadership role is dedicated to delivering exceptional user experiences by spearheading user operations, driving data-informed engagement strategies, and fostering seamless collaboration with Marketing, Data, Engineering, and Product Management teams. You will champion initiatives such as optimizing user on-boarding, supporting targeted marketing campaigns, and resolving user incidents swiftly.
This position offers the opportunity to be in a customer-facing operations role within Redwood Material's battery recycling and battery materials business, with a particular focus on providing support to their suppliers and ensuring smooth program operations. Key responsibilities include fulfilling day-to-day customer requests, maintaining meticulous records, developing and refining processes, and working cross-functionally to develop analytics and software to support recycling programs.
Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives. Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy. Map, analyze, and continuously optimize customer journeys across all channels and touchpoints. Translate customer insights into actionable strategies for product, service, and process improvements.
You will lead the daily operations of the Sales/Success Quality team, ensuring that evaluations of customer and pro interactions are accurate, calibrated, and delivered on time. You will lead and develop QA Analysts, facilitate calibration sessions, and translate audit results into actionable insights that drive performance across our operations teams.
You will be at the heart of our brand's Global S&OP process, ensuring alignment between demand, supply, inventory, financial objectives, and brand strategy. This role is a strategic partner for both the Global and regional teams, enhancing visibility and building cross-functional connections between finance, planning, product, merchandising, marketing, commercial, and supply chain to support business performance and enable growth.
The Director of Operations will be responsible for designing strategy, driving best-in-class execution, and developing and supporting a world-class team to deliver excellent, error-free service that drives delight and loyalty with our customers. This role will strategically oversee progress against key metrics, create clear solutions, and manage the development of team members.
The Support Operations Manager will be responsible for building and managing scalable programs around process improvement, automation and AI adoption to transform Support into a true growth lever for Apollo. This role will also own Support analytics, reporting, and insights, ensuring the team has full visibility into performance and opportunities for improvement.
As a Product Operations Manager, you will continuously enhance operational processes and streamline operations. You will collaborate with engineering, product, and customer-facing teams to ensure successful product and process outcomes. This includes leading cross-functional projects and driving operational clarity. The role helps define and exemplify best practices for product operations, collaborating on process standardizations that enhance operational efficiency.