Engagement Manager

Role Overview:

• Own the successful execution of ServiceNow/Pyramid Analytics implementation projects, focusing on onboarding and initial enablement.
• Balance technical expertise, project management, and communication to collaborate with stakeholders, colleagues, and customers.

Key Responsibilities:

• Partner with Sales and Pre-sales to understand client needs and articulate onboarding methodology.
• Lead end-to-end onboarding, establish success metrics, and develop adoption plans.
• Resolve customer issues and guide decision-making on the ServiceNow platform, especially analytics.

Qualifications:

• Demonstrated ability to build effective relationships with clients and colleagues.
• Strong people management, interpersonal, and problem-solving skills.
• Technical acumen in business intelligence and analytics, with experience leading analytic projects.

Compensation & Benefits:

• Base pay ranges from $104,700 to $172,800, plus equity and variable incentives.
• Benefits include health plans, 401(k) with match, ESPP, flexible time away, and family leave programs.