Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Support and manage a remote, international team of 25+ consultants, fostering a culture of excellence and continuous improvement.
Oversee the entire grant writing process from inception to submission, implementing robust QC measures for all deliverables.
Drive professional growth through active mentorship, training, and constructive feedback loops.
They are a leading deeptech innovation funding advisory firm specializing in Horizon Europe. Recognized as the #1 performer in the Horizon Europe framework, specifically for the EIC Accelerator programme, they are a remote-first, high-performance team dedicated to deeptech and scientific innovation.
Design and continuously improve core processes and operating standards for product operations.
Define and evolve product planning, building, launching, and review processes at scale.
Lead and develop a team of Product Operations managers.
Jobgether is a platform that uses AI-powered matching to connect job seekers with employers. It identifies top-fitting candidates and shares a shortlist with the hiring company.