Create and manage optimized schedules that balance demand, employee preferences, and compliance requirements.
Execute intraday management by making real-time adjustments during demand fluctuations.
Monitor and analyze core KPIs such as schedule adherence, utilization, and service level attainment.

Workforce Sustainability:

Minimize unnecessary labor costs through overtime reduction and efficiency improvements.
Ensure consistent adherence to labor budgets and financial targets.
Administer and optimize WFO/WFM systems to ensure data accuracy and process integrity.

Plan for the Business:

Develop accurate demand forecasts using historical data, trends, and seasonal modeling.
Build capacity and staffing models to determine optimal headcount and skill mix.
Maintain high forecast accuracy between projected and actual workload.

Katch

We are a leading healthcare technology company specializing in payment integrity and subrogation solutions. We are building a fast-growing team that thrives in a startup environment, looking for curious, resourceful problem-solvers.

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