Remote Operations management Jobs • Forecasting

This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.

You will be at the heart of our brand's Global S&OP process, ensuring alignment between demand, supply, inventory, financial objectives, and brand strategy. This role is a strategic partner for both the Global and regional teams, enhancing visibility and building cross-functional connections between finance, planning, product, merchandising, marketing, commercial, and supply chain to support business performance and enable growth.

As a Manager, Workforce Management (WFM) at Favor, you will play a strategic and hands-on role in driving workforce planning for our Support organization. This position is critical to ensuring we meet customer and runner contact demand through accurate forecasting, headcount planning and effective scheduling with continuous optimization of staffing strategies. You’ll partner with leadership across departments to provide data-backed insights, shape planning processes, and support scalable operations that align with our business goals.

We are seeking a highly skilled and experienced WFM Manager to oversee and manage all aspects of workforce planning and analytics. The ideal candidate is a highly motivated and adaptable individual who possesses in-depth knowledge of WFM forecasting and capacity planning in a complex front facing & back office omni channel environment and have demonstrated experience. This role plays a critical part in managing strategic planning to ensure compliance to regulatory standards and operational excellence within our organization.