Drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes. Oversee CS tooling, automation, and analytics, ensuring the seamless integration of platforms, data accuracy, and efficiency across workflows.

Support ultra-high-net-worth (UHNW) clients and businesses in the luxury sector, ensuring world-class experiences and seamless operations. Responsibilities include client relationship management, sales excellence using platforms like HubSpot and Podium, unified assistant identity representation, internal collaboration, and process optimization.

Play a pivotal role in shaping and overseeing our revenue and business systems across Sales, Customer Success, Solutions, Marketing, and Product and collaborate closely with Engineering, Data, and Finance on systems needs. You will be instrumental in driving the effectiveness and efficiency of our business processes and systems as we scale.

Oversee the day-to-day activities of an offshore Member Acquisition team, ensuring smooth and efficient workflows. Monitor and evaluate team performance against established KPIs and SLAs, providing regular feedback to improve outcomes. Conduct regular QA reviews of agent calls, prepare performance reports, and refine team structures.