Lead the global Support Operations team across business operations, data analytics, and operations program management. Partner with Support leadership to set, track, and deliver KPIs, OKRs, and strategic initiatives. Drive quarterly operating rhythms, including headcount, budget, & KPI attainment. Drive operational support and change management for high-priority business initiatives and RTB enhancements.

The Senior Manager of Quality Operations supports product quality for all Deckers brands, products, global markets and operations team members. This role develops and optimizes tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration. This individual will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.

Seeking a Senior Manager of Business Process Improvement & Operations to own and optimize our service delivery operations and vendor partnerships. This role is critical in driving efficiency, accountability, and performance of our back-office operations in India and across global third-party vendors while partnering cross-functionally to improve end-to-end service delivery. You’ll be an operational leader who can both envision and execute sustainable process improvements.

We're hiring an experienced people leader to co-manage our Virtual Front Desk team, supporting 60+ MedSpa clients across the U.S. You'll oversee 5–13 representatives, responsible for team performance, key KPIs (CSAT, churn, SLA, conversion), and client relationships. You’ll help onboard and coach team members, manage day-to-day operations, and contribute to scaling the service.