We are seeking an experienced and customer-focused Onboarding Manager to join our Account Management team. In this role, you will own the client onboarding journey, ensuring a seamless and efficient transition from signed contract to full product adoption. You’ll serve as the bridge between Sales, Product, and Account Management—driving engagement, enabling early value, and laying the foundation for long-term customer satisfaction.

Seeking a strategic, systems-oriented Director of Revenue Operations to lead the re-architecture of our go-to-market (GTM) systems and processes. Reporting directly to the VP of Revenue Operations, this role will manage a team of Sales, Customer Success, and Marketing Operations specialists. You will be a critical driver of operational scale.

The Manager, Customer Onboarding Services serves as a leader to the Onboarding & Data Migration teams ensuring successful and timely onboarding for new customers transitioning to MyCase and works with Sales & Customer Success leadership to handle customer escalations and mitigate churn, establishinig team goals & KPIs, and inspiring the team to deliver exceptional service.

Lead a team within the Clean Transportation business unit, growing and maintaining business clients who entrust Xpansiv with managing their clean transportation and renewable energy assets. Requires technical skills to understand and train on the complex processes. Lead a team of 2-6 members, providing guidance, support, and ongoing training to ensure that asset registrations are submitted, usage is reported, credits are generated, and clients are paid and managed in an accurate, timely, and thoughtful manner.

We are seeking a proactive and detail-oriented xDR Operations Specialist to optimize processes and systems, support teams, and ensure data accuracy. This role involves technical troubleshooting, data management, and effective communication with internal and external stakeholders. The ideal candidate will have strong project management skills, analytical expertise, and a customer-focused approach to drive operational excellence.

Reporting to the Executive Director, Contract Operations, the Senior Manager is responsible for overseeing the end-to-end contract drafting and management process, ensuring contracts are processed accurately and efficiently. This individual serves as a key cross-functional partner, collaborating with Sales, Product Management, Legal, and Finance to drive operational excellence and contract compliance, while leading a team of Contract Operations professionals.

The Personalized Support Manager is responsible for the performance of Twilio’s products. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. You will lead a team of Technical Account Managers who are the designated technical contacts for Twilio’s strategic customers.

This dual-role position is vital in setting the standard for client excellence while supporting the success and development of fellow onboarding team members. In addition to managing their own book of clients, the Team Lead will provide coaching, troubleshoot team escalations, assist with prioritization, and serve as the go-to support resource for the broader team. The Team Lead will work closely with the Sr. Manager of Onboarding to implement best practices.

The Operations Coordinator plays a key role in ensuring fulfillment runs smoothly and accurately. You will manage orders submitted via Salesforce, validate and follow up on missing details, and coordinate with vendors and shipping partners (primarily FedEx) to ensure on-time delivery. This role is best suited for someone who thrives in a structured, detail-driven environment and enjoys working behind the scenes to keep essential processes running seamlessly.

The Fortune 100 financial services client is seeking a Card Implementation Manager to oversee and manage simple and complex virtual card implementation projects for their banking partner. You'll analyze customer data, manage card implementations, engage with clients, complete program setups, support clients during the launch of their program, identify gaps, manage intake requests from Salesforce, and challenge legacy processes.