Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Maintain consultant availability and project assignments.
Plan and allocate internal consultants and third-party resources.
Monitor the sales pipeline to anticipate staffing needs and identify resource gaps.
Avertium delivers cybersecurity services. They focus on providing consulting resources to align with sales demand and project needs within a growing cybersecurity services organization.
Own executive-level delivery oversight for up to four concurrent client programs, ensuring quality, speed and measurable outcomes.
Lead and manage Delivery Managers, providing direction, coaching, performance management and escalation support.
Serve as a senior client partner, engaging regularly with C-level stakeholders to align on priorities, progress, risks and value realization.
TechTorch is a high-growth enterprise technology consultancy partnering with the world’s leading private equity-backed businesses. They deliver AI-powered transformation programs across AI agents, Generative AI, enterprise data platforms, and modern CRM ecosystems, driving measurable value at speed and scale.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Maintain internal control and momentum on critical accounts, consistently driving next steps.
Act as the primary point of contact for customer support case escalations.
Analyze trends in escalations to identify systemic issues and recommend improvements.
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the cross-functional liaison for Customer Success, ensuring perspective is represented.
Analyze trends, risks, and opportunities and surface these to CS leadership.
Create and maintain internal documentation for CS processes, rituals, and operating models.
Luma Health is dedicated to simplifying healthcare access and connectivity for patients and doctors, modernizing care delivery from start to finish. They value inclusivity and diversity, fostering a welcoming environment for all races, religions, and backgrounds as they work to improve healthcare.
Elevate Pipeline Reporting, Forecasting, and Board-Level Hygiene.
Panopto strives to be the leader in visual and audio-based learning, empowering learners with interactive video. They are backed by a leading private equity firm, consisting of approximately 200 professionals dedicated to impactful work, fostering a fair, equitable, and inclusive culture.
Process customer replacement requests and ensure accurate tracking in the system.
Provide clear instructions to customer support & customer success on return procedures.
Assist Sales and Fulfilment teams through quote to cash process.
Motive empowers those in physical operations with tools for safety, productivity, and profitability, offering a unified system for managing various operational aspects. They serve nearly 100,000 customers, from Fortune 500 enterprises to small businesses across diverse industries, promoting a culture of innovation and impact.
Partner with Sales, Marketing, BDR, and Customer Success leaders to document, optimize, and scale GTM processes across pipeline creation, lead conversion, renewals, and expansion.
Support operational execution of Marketing-to-Sales handoffs, lead routing, and campaign tracking.
Manage operational components that directly influence revenue, including pricing updates, demand planning, and renewal cycle management.
Cobalt's pentests start in as little as 24 hours and integrate with modern development cycles. Their award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely, and has over 1,000 customers.