Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
Support annual incentive plan design alongside Finance, Sales, and HR
Backblaze is a leading object storage company in the open cloud movement. They empower customer success with cloud storage built to unlock budgets and unburden administrators. Founded in 2007, Backblaze generates over $100m in revenue and manages over three billion gigabytes of data for 500K+ customers in 175+ countries.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters and success metrics.
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights and rep productivity.
Omada Health is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Own and maintain Salesforce as a strategic tool for the Business Development team to ensure accurate pipeline data and reporting.
Manage the full proposal development cycle, including client research, creating pitch decks, and supporting sales calls.
Oversee client contracts, renewals, and internal operations to improve workflows and ensure smooth coordination across teams.
News Revenue Hub is a 501(c)3 nonprofit that works with news outlets to develop stronger business models and more loyal audiences to achieve financial sustainability. The organization works with over 60 news organizations, providing technology infrastructure and customized strategies for audience, membership, and donor development.
Lead 8-12 concurrent Gong implementations, managing scope, timelines, and quality from discovery through launch.
Guide clients by presenting options, discerning trade-offs, and providing recommendations while configuring Gong products.
Own implementation discovery, requirements gathering, solution design, and documentation while learning various sales technologies.
Go Nimbly aims to be a global thought leader in the RevOps space by building an innovative brand through work created by individuals with growth mindsets. The company fosters a collaborative, expert team culture dedicated to learning, solving problems together, and measuring success collectively.
Review large datasets in Excel or Google Sheets by examining records line-by-line.
Open and interpret PDF documentation such as customer records and invoices to reconcile against system entries.
Identify and correct discrepancies, missing information, duplicate records, and other data quality issues.
LTG is a company focused on marketing and data management, engaging in projects that require systematic data review and remediation. It operates with a structured, project-based approach and employs individuals for focused, short-term contracts to handle specialized tasks.
Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the SaaS platform, and BI layer.
Lead the transition of systems ownership, establish governance, and embed AI into core workflows for efficiency gains.
Build, lead, and develop a team of systems specialists while managing vendor relationships and reporting on system health KPIs.
Reachdesk is a global SaaS gifting and swag platform that helps B2B companies build meaningful connections with prospects, customers, and employees through personalized gifts, branded swag, and event experiences. The company fosters a collaborative, innovative, and ambitious culture as it grows.
Support end-to-end execution of advertising partner programs, ensuring alignment with GTM timelines and deliverables.
-Track project deliverables, identify risks, and escalate issues to ensure timely resolution and successful outcomes.
-Manage inbound requests and escalations from stakeholders, ensuring clear communication and timely follow-up.
itD is a woman- and minority-led consulting and software development company focused on delivering real business results through innovation and integrity. The firm has a flat structure that empowers employees and works with Fortune 500 companies across numerous industries.