Manager, SMB Account Management United Kingdom

Lead and mentor a growing SMB account management/customer success team, create playbooks, KPIs, and coaching processes to drive performance and retention. Cultivate a customer-first, data-driven culture, manage high-volume SMB accounts with a focus on delivering value and ensuring retention. Manage renewals, upsells, and account health using Salesforce. Partner with Revenue Operations to design and lead the implementation of a customer portal to support self-service, renewals, account access, and support. Create a scalable customer nurture program in partnership with Marketing to drive adoption and long-term engagement; serve as the cross-functional lead. You’ll have a blank canvas to build something meaningful and your work will directly influence customer satisfaction, retention, and scalability.