Remote Operations management Jobs • Gainsight

LastPass is looking for a Manager, Digital Customer Outcomes to lead, define and manage our digital led customer journeys for our B2B customers worldwide and help them unlock the most value from LastPass. This role focuses primarily on customer onboarding, with a secondary and shared responsibility around adoption and utilization. As the Manager, Digital Customer Outcomes you will execute a best-in-class digital experience.

This leader drives scaled engagement models, digital programs, and partner motions to ensure customer adoption, value realization, and retention. The role requires balancing operational excellence with strategic vision to deliver consistent, high-impact customer experiences at scale. The Director will define and execute the customer success strategy for commercial and scale segments and build and lead a high-performing team across named CSMs, pooled, and partner-led models.

This role involves building, leading, and scaling a world-class Renewals organization. This individual will be responsible for owning and optimizing the global renewals motion across WorkWave’s software product lines, driving customer retention, reducing churn, and maximizing recurring revenue. As the leader of this newly established function, the Director of Renewals will define the vision, strategy, and operational framework needed to execute a high-volume, high-velocity renewal engine.