6 open remote positions
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT.
The Manager, Technical Support Americas leads a team of Technical Support Engineers providing support to customers using the mobile access and extraction suite of Magnet products. This position oversees and implements strategies to improve customer experience and drives continuous improvement, reporting to the Director of Technical Support.
We are looking for a skilled Senior Software Engineer to join our team in designing, building, and optimizing our AI capabilities. As part of the Brain team, you will help create and improve software systems that surface critical leads and insights for forensic investigators, ensuring fast, relevant, and accurate results. You’ll collaborate closely with Product, UX, and Engineering teams to develop scalable and high-performance solutions.
The Account Manager is responsible for management and growth of new and existing customers, generating sales opportunities utilizing Magnet Forensics’ portfolio of products, solutions and services. You will develop and execute annual and quarterly territory plans, prospect for new clients within law enforcement and government organizations, and conduct marketing lead and opportunity qualification.
The e-Learning Curriculum Developer reports directly to the Curriculum Development Manager and is responsible for originating and maintaining quality course material, both in written and audio-visual formats. This position will develop product expertise and training engagements which will focus on knowledge transfer and providing the highest quality learning experience to audiences of varying sizes.
Enhance customers' overall experience, nurturing the complete customer journey with Magnet, encompassing initial onboarding, identifying and working cross-functionally to overcome adoption barriers to product usage, recovering at-risk accounts, soliciting valuable product feedback and feature requests, and driving positive retention rates. The mission includes ensuring proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.
As part of the Engine team you will be building new features, continuing to improve existing features and functionality, integration with existing Magnet products, cross-team collaboration, and much more for a great digital forensics experience to our customers. The role will be a hybrid of remote work and in office for candidates in a commutable distance to our Waterloo and Ottawa offices.