Customer Success Operations Manager (Remote- US Based)

Seeking a Customer Success Operations Manager to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment. This is a unique opportunity to Shape the systems and processes that power a growing Customer Success team. Drive insights and strategy that influence customer experience and retention. Work remotely with a collaborative, mission-driven team. Gain exposure to executive leadership and contribute to company-wide initiatives. The successful candidate will own the design, implementation, and continuous improvement of Customer Success (CS) operations, systems, and reporting. They will also manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.