Remote Operations management Jobs · Slack

• Ensure clients receive a consistent operational experience from onboarding through daily service.
• Collaborate with Account Management, Care, Logistics, Growth, Product, and on-site teams to launch new clients and enhance operations.
• Recruit, onboard, train, and coach Client Operations Associates to build a strong team culture.

Sharebite is a food ordering platform for companies to feed employees, donating a meal for every order placed to combat food insecurity. They have donated over 15 million meals and are recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.

• Own key operational support initiatives that directly impact patient care delivery and health plan compliance.
• Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy.
• Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care.

Pair Team is a tech-enabled medical group that reimagines how Medicaid and Medicare serve underserved populations, delivering whole-person care through clinical, behavioral, and social support. They are one of the largest Enhanced Care Management providers in California, with a collaborative team of clinicians and technologists, and they have demonstrated a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

• Lead the Shared Services Team in managing guest communications and resolving issues.
• Oversee reservation operations, housekeeping schedules, and revenue distribution.
• Ensure platform systems and automations run correctly and handle escalations 24/7.