Plan and deliver technical infrastructure for TED's flagship conference, overseeing vendor strategy and infrastructure design. Manage AV, lighting, and equipment deployment, ensuring TED standards and quality across all spaces. Execute large-scale simulcast operations, managing logistics, placement, and feed reliability across locations.
The Operations Excellence Manager will design, evaluate, and enhance operational processes related to operational delivery in contact center environments that have deployed or are deploying LivePerson solutions. You will standardize processes for new customer segments, forecast the expected results of process changes, analyze implemented changes, and make further adjustments or recommendations to workflow.