As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.

As General Manager // In-Market Operations, you will be responsible for the success of JUMO in-market operational activities and key stakeholder relationships. You will manage and grow the business in line with the JUMO Growth and New Markets (GNM) strategy by deploying the JUMO technology stack to connect entrepreneurs and consumers to inclusive financial services. You will be based in Africa.